Question: 1 Discuss the benefits of e-commerce to customers, business and society in the present scenario of COVID-19 ..

Question: 1 “If you are not online, you don’t exist for the customers”. Explain this statement. Also,

discuss the benefits of e-commerce to customers, business and society in the present

scenario of COVID-19 and explain its drawback also. 

Surges in orders, disruptions in supply chains, customer behavior changes, store closures and more: as the coronavirus (COVID-19) outbreak continues to evolve, it will undoubtedly have an effect on your B2B business. And e-commerce, in particular, is seeing a significant impact.

 While global retail sales are expected to dip by 5.7% this year due to the coronavirus pandemic, global Amazon sales on the other hand went up by 26% in Q1 and 40% in Q2, and e-commerce spending in the U.S. grew from 11.8% in Q1 to 16.1% in Q2. Our Sana Commerce customers are also being impacted: some construction suppliers have reported an uplift in B2B e-commerce sales, while luxury and cultural goods customers are seeing a decline.

In this article, our e-commerce experts and customers discuss the impact of COVID-19 on B2B e-commerce. We include both challenges as well as solutions and opportunities, alongside example measures taken by B2B businesses, to help you steer your own business through this pandemic. For even more advice, watch our on-demand webi…

B2B e-commerce and COVID-19: What can you do?

Move your customers online

Look after your existing customers and their communities

Ensure your e-commerce platform meets the needs of B2B customers

Streamline your returns process

Roll out web stores to new regions and markets

Deal with demand and supply chain disruptions

Put in safety measures to protect your employees and customers

I don’t have a B2B web store yet: Is it too late to launch one?

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